Monthly Archives: March 2014

HOME WARRANTY ESSENTIALS

If you’re undertaking a homebuilding project it will be one of the most significant investments that you’ll make in your lifetime. As a result the relationship between the builder and homeowner should be built on trust. In addition to being knowledgeable of the homebuilding process, a good builder should be honest, responsive and professional. This is expected during the building process, but just as important is how a homebuilder responds after the job is complete and through the period that is covered by a builder warranty.

House

A good homebuilder should provide continual, responsive service throughout the entire warranty period. A few of the best will be there even when the warranty expires. Typical builder warranties will last one year and cover structural components of the home including foundation and framing, basic electrical and other mechanical systems as well as the quality of workmanship for a set time period. Wright Building Company offers a five-year warranty on new home construction. In order to achieve the best service possible your homebuilder should outline the warranty in specific detail to ensure the clarity of the coverage. A well-defined builder warranty will help avoid any confusion regarding coverage specifics after construction is complete. The following elements should always be included in a comprehensive warranty.

Thorough Record Keeping
In an effort to ensure efficient and thorough responses to client inquiries a log should be kept by the homebuilder to record call back issues, response times and issue resolution details. Every aspect of communication and resolution should be included in this log to ensure ultimate client satisfaction.

Responsiveness
Waiting around to hear from a homebuilder is frustrating. Clients should feel confident that the builder will respond to emails or phone calls in a timely manner. If a homeowner is confident that they’ll hear back from their builder in a reasonable timeframe then they are more likely to be confident that the issue will be resolved.

Management of Time
With new home construction the homebuilder may be required to perform regular maintenance after the home is complete. If this is the case, and a non-emergency warranty issue also needs to be resolved, it can be in the homeowners’ best interest to have the builder schedule one appointment to take care of both issues. Managing time properly can help eliminate the quantity of times the owner needs to be at the house to make it available to the service team.

Scheduled Follow Up
A good homebuilder should provide a scheduled walk thought as a standard component to a new home warranty. Typically this will involve scheduling a visit to tour the home one moth after the build is complete. This provides the homeowner the opportunity to ask questions and the builder can document or schedule any service needs that are discovered.

Homebuilders take different approaches to how they structure their warranties. At Wright Building Company our primary goal is to ensure that the client is fully satisfied. Our five-year warranty on new construction is one of the ways that we ensure that our relationships last well past the completion of a project.

Kelly M. Wright
Wright Building Company

EFFECTS OF THE HOME BUILDING LABOR SHORTAGE

The home building industry is on a relatively positive track, both in Fairfield County and nationally. Although national housing starts for January and February were relatively flat, we did see a 7.7% increase in building permit authorizations, month over month, in February. At Wright Building Company we’re experiencing a moderate surge in new home building activity.  Thankfully, we’re busy with home renovation work and single-family home building. And we’re seeing new building projects popping up in towns like Greenwich, Westport and Darien. challenge that we’re facing is a shortage of skilled home building labor. This is an issue that builders in Fairfield County, and across the county, are currently dealing with.

Raising Wall

Shortages of labor are being found in every subcontractor category, including rough and finish carpenters, electricians, framing crews, roofers, plumbers, etc. The cause of the shortage is being attributed to workers who have left the industry and/or acquired new skills during the economic downturn. Another factor is qualified labor moving to, and staying in, markets where the demand for new home construction is recovering at a faster pace.

The labor shortage is affecting our industry in several ways. Some builders are reporting the need to pay higher wages to attract the right talent, and they are raising home construction prices as a result. Other builders are reporting construction delays and even the need to turn some potential work away. In our experience these results are not typical and I attribute that to the density of our population. According to a 2011 Survey of County Business Patterns by the U.S. Census, Fairfield County had 1,000 or more builder and remodeler employees. By comparison, northeastern Connecticut had between 20 and 99 builder and remodeler employees. Although these numbers have likely diminished a bit since 2011, this is a good illustration of the discrepancy of available labor between regions.

Although the shortage is a consideration for some, the majority of homebuilders are not viewing it as an overly serious issue. That said, however, at Wright Building Company we have had to ramp up our recruitment efforts and put more energy into finding the right help. It’s likely that we will see workers start to come back to Fairfield County as the industry continues its regrowth.

As we consider this challenge, we can all look back at the boom times when we were facing the same issue as a result of having a saturation of work. We would all like to be there again. It just goes to show you that despite the market, there are always challenges that builders must, and will, overcome.

Kelly M. Wright
Wright Building Company

HOW WRIGHT BUILDING COMPANY DEFINES VALUE

Value is often perceived to imply the lowest price. Value, however, in the home building business in particular, refers to quality products and service at a fair price. When low price is the driving message of a homebuilder, you often get what you pay for.

Colonial

When it comes to building a new custom home or completing a high-end renovation project, value is a factor to be seriously considered. Building a custom home is one of the most significant investments that you’ll make in your lifetime, and working through a home renovation is a considerable investment of your time and money.

As a high-end custom builder and renovation specialist with 28 years of experience, we operate under a broader definition of value. Following is how Wright Building Company delivers value to our clients.

The Most Comprehensive Home Building Criteria in the Industry
We provide some of the most state-of-the-art home building processes in the business. These advanced services include assessment of challenging land and site conditions prior to construction, feasibility studies to determine the best way to approach complex projects, and consistent and comprehensive job reporting to clients on a monthly basis, among others.

Close Client Contact and Communication
We work very closely with our clients. This means regular consultation and communication to ensure that projects are proceeding as planned and that we are meeting the exact specifications of the job. This level of attention is made possible in part by assigning a Site Supervisor or Project Manager to each job, whether it’s a full custom home build or renovation project.

Trusted Experience
Wright Building Company has built over 100 custom homes and completed over 500 high-end home renovation projects throughout Fairfield County and Westchester County over the last 28 years.  In this time we’ve established a base of trust as a high-quality homebuilder from a wide range of well-respected area architects and homeowners.

Our definition of value has been proven time and time again. The results can be seen in some of the area’s finest properties.

Kelly M. Wright
Wright Building Company