If you’re undertaking a homebuilding project it will be one of the most significant investments that you’ll make in your lifetime. As a result the relationship between the builder and homeowner should be built on trust. In addition to being knowledgeable of the homebuilding process, a good builder should be honest, responsive and professional. This is expected during the building process, but just as important is how a homebuilder responds after the job is complete and through the period that is covered by a builder warranty.
A good homebuilder should provide continual, responsive service throughout the entire warranty period. A few of the best will be there even when the warranty expires. Typical builder warranties will last one year and cover structural components of the home including foundation and framing, basic electrical and other mechanical systems as well as the quality of workmanship for a set time period. Wright Building Company offers a five-year warranty on new home construction. In order to achieve the best service possible your homebuilder should outline the warranty in specific detail to ensure the clarity of the coverage. A well-defined builder warranty will help avoid any confusion regarding coverage specifics after construction is complete. The following elements should always be included in a comprehensive warranty.
Thorough Record Keeping
In an effort to ensure efficient and thorough responses to client inquiries a log should be kept by the homebuilder to record call back issues, response times and issue resolution details. Every aspect of communication and resolution should be included in this log to ensure ultimate client satisfaction.
Waiting around to hear from a homebuilder is frustrating. Clients should feel confident that the builder will respond to emails or phone calls in a timely manner. If a homeowner is confident that they’ll hear back from their builder in a reasonable timeframe then they are more likely to be confident that the issue will be resolved.
Management of Time
With new home construction the homebuilder may be required to perform regular maintenance after the home is complete. If this is the case, and a non-emergency warranty issue also needs to be resolved, it can be in the homeowners’ best interest to have the builder schedule one appointment to take care of both issues. Managing time properly can help eliminate the quantity of times the owner needs to be at the house to make it available to the service team.
Scheduled Follow Up
A good homebuilder should provide a scheduled walk thought as a standard component to a new home warranty. Typically this will involve scheduling a visit to tour the home one moth after the build is complete. This provides the homeowner the opportunity to ask questions and the builder can document or schedule any service needs that are discovered.
Homebuilders take different approaches to how they structure their warranties. At Wright Building Company our primary goal is to ensure that the client is fully satisfied. Our five-year warranty on new construction is one of the ways that we ensure that our relationships last well past the completion of a project.
Kelly M. Wright
Wright Building Company